Refund policy

Last updated: August 31, 2026

At UnicusDecor, we want every purchase to arrive as represented and in acceptable condition. Because our collection includes furniture, decor, oversized merchandise, special-order products, and made-to-order items, return and cancellation terms vary by product and order type.

Return eligibility

UnicusDecor does not offer automatic or unconditional returns. Returns are accepted only when specifically authorized by UnicusDecor, except where applicable law requires otherwise. Contact us before returning any merchandise. We will review the order, product, condition, reason for the request, delivery circumstances, and any applicable product-specific terms before determining whether a return is approved.

If a return is approved, UnicusDecor will provide return instructions and any conditions that apply. Merchandise returned without prior authorization may be refused. Unless UnicusDecor approves otherwise, returned merchandise should be unused, unaltered, and unassembled unless assembly was part of the authorized delivery service, and should be kept with its original packaging, protective materials, accessories, hardware, documentation, and other supplied components whenever reasonably possible.

Return request timing and purchase verification

For otherwise eligible stocked merchandise, a request for a discretionary return must be submitted to UnicusDecor within 7 calendar days after delivery. Submitting a request within this period does not guarantee approval; all discretionary returns remain subject to the authorization process, product condition requirements, and other terms in this policy.

Sale or promotional merchandise follows the same return-request timing unless the product was expressly identified before purchase as Clearance, Final Sale, As-Is, Made to Order, Special Order, Custom, Personalized, or otherwise non-returnable.

UnicusDecor may require reasonable proof of purchase, including an order number or other transaction information, before authorizing a return. Approved refunds are ordinarily issued to the original payment method. UnicusDecor does not impose a blanket restocking fee. Any return freight, storage, handling, or similar charges will be addressed only as disclosed in the return authorization and as permitted by applicable law.

The 7-calendar-day period applies only to discretionary return requests. It does not limit rights or remedies that may apply to merchandise that is damaged, defective, incomplete, incorrectly supplied, materially nonconforming, or otherwise protected by applicable law.

Made-to-order, special-order, and customized merchandise

Products identified as Made to Order, Special Order, Custom, Personalized, or otherwise produced or procured specifically for the customer are final sale and are not eligible for discretionary return or exchange.

This final-sale rule does not limit rights that cannot lawfully be waived and does not prevent UnicusDecor from addressing merchandise that arrives damaged, defective, incorrectly supplied, or materially different from the confirmed order. Products purchased through a Request a Quote or custom invoice process may also include product-specific terms disclosed before the customer approves and pays the final invoice.

Damaged, defective, incomplete, or incorrect merchandise

Please inspect your order when it is received. Visible damage, shortages, or obvious delivery problems should be reported to the delivery carrier and to UnicusDecor at the time of receipt whenever reasonably possible, and visible freight damage should be noted on the carrier's delivery documentation before signing when possible.

When reporting a problem, include your order number, a description of the issue, photographs of the merchandise and packaging, and photographs of any visible shipping damage. If damage or another issue is concealed and could not reasonably be identified at delivery, contact UnicusDecor immediately upon discovery. Retain the merchandise and packaging until UnicusDecor or the applicable carrier confirms that they are no longer required for inspection or claim processing.

After review, UnicusDecor may arrange an appropriate remedy, which can include replacement parts, repair, replacement merchandise, an authorized return, refund, or another mutually agreed resolution, subject to applicable law and the circumstances of the order.

Return shipping and freight

For any approved return, responsibility for return shipping, freight, pickup, storage, handling, or related carrier charges will be determined case-by-case as part of the return authorization, taking into account the reason for the return, the merchandise, the delivery service, and applicable law. Do not arrange or ship a return until UnicusDecor provides instructions and confirms the return destination.

Original delivery, freight, white-glove, assembly, installation, expedited shipping, and similar service charges are generally non-refundable after those services have been performed, except where required by law or where UnicusDecor determines that a refund or adjustment is appropriate because of an UnicusDecor error or another approved circumstance.

Refunds

After an authorized return is received and inspected, UnicusDecor will notify you whether a refund has been approved. Approved refunds will ordinarily be issued to the original payment method. Please allow processing time for your bank, credit-card issuer, or payment provider to post the refund after UnicusDecor submits it.

If returned merchandise shows damage, missing components, unauthorized alteration, or use beyond what is reasonably necessary to inspect the product, any reduction in refund will be addressed only as permitted by applicable law and the terms disclosed for the authorized return.

Order cancellations

Cancellation requests must be received before UnicusDecor begins processing the order. Once processing has begun, an order is not ordinarily cancellable unless UnicusDecor expressly approves the cancellation or applicable law requires otherwise.

Made-to-order, special-order, custom, personalized, and specifically procured merchandise is final sale. Customers should contact UnicusDecor immediately if they wish to request cancellation before processing begins.

If UnicusDecor cannot fulfill an order, any required cancellation and refund will be processed in accordance with applicable law.

Refused deliveries

A customer refusal that is not based on documented damage, incorrect merchandise, or another reason approved by UnicusDecor does not create an automatic right of return. Any outbound, return-freight, redelivery, storage, or carrier charges associated with a refused delivery will be reviewed case-by-case and handled as permitted by applicable law.

Request a return or report a problem

Contact UnicusDecor before returning merchandise:

UnicusDecor
Email: info@unicusdecor.com
Telephone: 631-431-7868
Business/Mailing Address: P. O. Box 321, Dix Hills NY 11746

The business/mailing address above is not a merchandise return location. Do not send merchandise to that address, to an address shown on a packing slip, or to any other location unless UnicusDecor has provided return authorization and confirmed the correct return destination.