Shipping policy

Last updated: August 26, 2026

UnicusDecor offers furniture and decor that may ship by parcel carrier, standard freight, specialized freight, local pickup, or white-glove delivery depending on the product, destination, and service selected.

Processing, lead times, and shipment timing

Product availability and lead times vary. Product-specific lead times are estimates and are confirmed after order or quote review through the applicable product information, quotation, order confirmation, invoice, or direct communication from UnicusDecor.

For stocked merchandise, an estimated shipment or delivery timeframe may be displayed on the product page, at checkout, in the order confirmation, or communicated directly by UnicusDecor. Made-to-order, special-order, customized, imported, and supplier-dependent merchandise may require longer lead times.

Shipment and delivery estimates are based on information reasonably available when the estimate is provided and are not guarantees unless UnicusDecor expressly confirms a guaranteed service in writing. Carrier transit time begins after merchandise has been released to the carrier.

If UnicusDecor learns that a covered order cannot ship within a timeframe previously communicated, we will provide any delay notice, revised shipment information, cancellation option, and refund rights required by applicable law.

Request a Quote and specialized freight orders

Some products are not intended for standard automated checkout and are offered through a Request a Quote process. For these orders, product price, destination, product size and weight, access conditions, requested delivery service, freight requirements, product-specific lead time, and other relevant factors may be reviewed before a final invoice is issued.

A customer's requested delivery method is treated as a preference until UnicusDecor confirms service availability, eligibility, and pricing. Where custom freight or white-glove service is required, the applicable charge and expected service level will be confirmed before the customer approves and pays the final invoice.

Freight and oversized merchandise

Large, heavy, fragile, or oversized merchandise may require LTL freight, specialized furniture transportation, threshold delivery, room-of-choice delivery, or white-glove service. Available service levels vary by destination and carrier.

Unless expressly stated in the order confirmation, delivery does not automatically include assembly, installation, wall mounting, removal of existing furniture, packaging removal, stair carry, elevator reservation, hoisting, or other special handling.

Customers are responsible for providing accurate information about delivery access, including stairs, elevators, doorways, building restrictions, loading requirements, appointment restrictions, or other conditions that could affect delivery. Additional charges caused by incomplete or inaccurate access information, missed appointments, redelivery, storage, address changes, or extraordinary handling may be the customer's responsibility where permitted by law.

Delivery appointments

Freight and white-glove carriers may contact the customer to schedule a delivery window. Delivery windows and transit estimates are controlled partly by third-party carriers and are not guaranteed unless UnicusDecor expressly confirms a guaranteed service in writing. Someone authorized to inspect and accept the merchandise should be present when required by the carrier.

Inspecting your delivery

Inspect cartons and merchandise when the order is received. If exterior packaging or merchandise shows visible damage, shortages, or another obvious delivery problem, report it to the carrier and UnicusDecor at the time of receipt whenever reasonably possible, note visible damage on the carrier's delivery documentation before signing when possible, and take photographs.

If concealed damage, missing components, incorrect merchandise, or another problem is discovered only after unpacking, contact UnicusDecor immediately upon discovery with the order number, photographs, and a description of the issue. Retain the merchandise and packaging until claim instructions are provided.

Local pickup

Local or warehouse pickup may be available for eligible orders when expressly offered by UnicusDecor. Customers should not travel to a pickup location until they receive confirmation that the order is ready and pickup instructions have been provided.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address, telephone number, email address, and relevant access information. Contact UnicusDecor immediately if an address correction is required. Address changes requested after processing, fulfillment, or carrier dispatch may not be possible and may result in additional charges.

Split shipments

Orders containing multiple products may ship separately when products have different origins, availability dates, or transportation requirements. When practical, UnicusDecor will provide shipment or delivery information for each portion of the order.

International and cross-border orders

International or cross-border availability depends on the product, destination, carrier, applicable restrictions, and the terms confirmed at checkout or quotation. Unless expressly stated otherwise, the customer may be responsible for destination-country duties, taxes, customs charges, brokerage fees, import requirements, and related assessments.